Paul Herdsman is a co-founder and Chief Executive Officer of NICE Global, a Jamaican based full-service BPO (Business Solutions Provider). They provide various outsourced services such as technical support, sales, helpdesk services, etc. Clients can focus on growth and operations in other business areas as costs for staff, training and departmental fixtures are reduced and combined into one support cost. Of course, this involves understanding the client’s environment and their specific business needs so the service provided feels like a part of the existing system.
The approach to business that Paul has taken is to invest in Human Resources. The idea is that by increasing staff expertise and fostering a feeling of personal development, NICE Global will experience long-term growth and retain staff because of the resultant increase in staff morale.
Paul prepared for his role as a COO by focusing on fostering good customer experiences and organizing operational processes. This focus, he says, allowed him to hone his skills in the areas of customer service and operations – skills which he would eventually bring to NICE Global.
To be a successful entrepreneur, Paul Herdsman believes, requires the ability to strike a proper balance. This means familiarity with and proper execution of concepts such as time management, multi-tasking and streamlining operations. He believes that it is pertinent to be able to identify what is important to the goals aimed for and to ignore any unnecessary noise.
Outside of the business world, Paul enjoys spending his time doing family bonding, as well as fishing and golf.
This information was compiled from an interview located at: https://ideamensch.com/paul-herdsman/
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Paul Herdsman, Co-founder, and Chief operating officer of NICE Global, has a lot to say about starting and maintaining a new business so it will succeed. We all know that starting a new business is hard work and requires a lot of dedication and know how to make it work. Herdsman owns a business solutions company, helps other companies find ways to retain more of their customers and lower their overhead to increase their revenue.
Paul Herdsman offers a variety of services for his clients to help them cut costs on customer services like answering the phone. He gives companies a live person to answer their customer’s calls.
One of the ways Paul says companies can cut costs is to retain employees long term. It costs a lot to train new employees. Making employees feel like family. Employees are more likely to stay with a company they feel treats them as part of the family than one where they think merely as an employee. Go To This Page to learn more.
Provide employees with the training they need to be successful. Don’t stop with the initial training. Instead, create continuous training that enables them to perform their jobs well. Then reward them for doing a great job based on their performance.
Recruiting the best talent is essential. Paul Herdsman has created an employee referral program within his company to help him hire the best employees for his business.
If you want to get and retain clients, Herdsman says it is crucial to solve your client’s problems. Always ask the right questions so you know the best solutions. Make sure you are talking to the right people. It is essential to include the correct people in your conversations. These are some of the tips that Herdsman has used to build a successful business over the years. If you follow these ideas, you are sure to grow a stronger and more successful business too.
In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman shares these business lessons which he likes to share to aspiring and established business owners alike can use to be successful like himself.
More on: https://angel.co/paul-herdsman